Privacy Policy

Effective date: 21 July 2026

1. Who we are

TURZEN UK LTD is the controller responsible for the personal information described in this Privacy Policy.

Company name: TURZEN UK LTDCompany number: 16688889Registered office: 71–75 Shelton Street, London, WC2H 9JQ, United KingdomRegistered in: England and WalesEmail: UK@turzen.com

2. Information we collect

Depending on how you interact with us, we may collect:

  • contact information, including your name, company, role, business email address and telephone number;

  • enquiry and communication information, including emails, messages, meeting notes and feedback;

  • project information, including briefs, models, drawings, references, instructions and project contacts;

  • commercial and transaction information, including quotations, purchase orders, contracts, invoices and payment records;

  • professional information obtained from your organisation, colleagues or publicly available professional sources;

  • website and technical information, including IP address, browser type, device information, referring pages and website interactions; and

  • cookie and analytics information where you have permitted non-essential cookies.

Please do not provide special-category or highly sensitive personal information unless it is necessary and we have agreed how it will be handled.

3. How we obtain information

We obtain personal information:

  • directly from you through email, forms, meetings, calls and project platforms;

  • from colleagues or other organisations involved in a project;

  • from clients, consultants and professional contacts;

  • from publicly available professional sources, including company websites and professional networking platforms; and

  • automatically through our website and permitted cookies.

4. Why we use personal information

We use personal information to:

  • respond to enquiries and prepare quotations;

  • enter into and perform contracts;

  • manage projects, feedback, approvals and delivery;

  • issue and manage invoices and payments;

  • maintain client and supplier relationships;

  • operate, secure and improve our website and business systems;

  • prevent fraud, misuse and security incidents;

  • maintain business, tax and accounting records;

  • establish, exercise or defend legal claims;

  • present publicly released work in accordance with our contractual rights and confidentiality obligations; and

  • send relevant business-to-business communications to selected professional contacts.

5. Our lawful bases

Depending on the activity, we rely on:

  • contract: where processing is necessary to take steps at your request or perform a contract with you;

  • legitimate interests: to operate our business, manage corporate-client relationships, respond to enquiries, secure our systems, improve our services and conduct proportionate business-to-business outreach;

  • legal obligation: where we must keep or disclose information to comply with law, tax, accounting or regulatory duties; and

  • consent: for non-essential cookies and other activities where consent is required.

You may object at any time to the use of your personal information for direct marketing by contacting UK@turzen.com. We will keep the minimum information necessary to respect your opt-out.

6. Who we share information with

Where necessary, we may share personal information with:

  • website hosting and content-management providers;

  • email, productivity and communication providers;

  • file-storage, file-transfer and project-collaboration providers;

  • accounting, invoicing, banking and payment providers;

  • analytics providers, where optional analytics have been permitted;

  • production personnel and specialist subcontractors involved in delivering the services;

  • professional advisers, including accountants, insurers and legal advisers;

  • clients, consultants and project participants where necessary for the relevant project; and

  • regulators, courts, law-enforcement bodies or public authorities where required by law.

Some production work is supported by personnel based in Beijing. Relevant business-contact and project information may therefore be made accessible to authorised personnel in China where necessary to provide the services.

We do not sell personal information.

7. International transfers

Some of our service providers and production personnel operate outside the United Kingdom, including in China, the United States and other countries.

Where an international transfer is subject to UK data-protection restrictions, we use an applicable lawful transfer mechanism, which may include UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Where required, we also assess transfer risks and apply supplementary contractual, organisational or technical safeguards.

You may contact UK@turzen.com for further information about the safeguards relevant to a particular transfer.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, operational, accounting, tax, insurance and legal purposes.

In general:

  • contracts, invoices and accounting records are normally retained for six years or for any longer period required by law;

  • project information is retained during the project and for a reasonable period afterwards to support delivery, revisions, repeat work and legal or contractual requirements;

  • enquiry and business-contact information is reviewed periodically and deleted or anonymised when it is no longer relevant;

  • marketing information is retained until you opt out or we determine that continued contact is no longer appropriate; and

  • cookie and analytics information is retained according to the periods described in our Cookie Notice and the relevant provider settings.

We may retain limited information for longer where necessary to establish, exercise or defend legal claims.

9. Security

We use proportionate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

These measures include limiting access according to business need, account and access controls, secure transmission where available, backups and confidentiality obligations.

No online system is completely secure, but we review our working practices and service providers in light of the information and risks involved.

10. Your rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object at any time to direct marketing;

  • request transfer of information in a portable format where applicable; and

  • withdraw consent where processing is based on consent.

To exercise a right, contact UK@turzen.com. We may need to verify your identity before responding.

11. Complaints

Please contact us first at UK@turzen.com so that we can try to resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom Telephone: 0303 123 1113 Website:https://ico.org.uk

12. Children

Our website and services are directed to businesses and professionals. They are not intended for children.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our business, website, systems or legal obligations.

The current version will be published at /privacy with its effective date.